Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology: Efforts to Accelerate Investment in Developing Regions

Nur Mulyani Sari; Bachtari Alam Hidayat; Rika Destiny Sinaga

Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology

Efforts to Accelerate Investment in Developing Regions

Authors

Nur Mulyani Sari Mahasiswa Program Magister Ilmu Pemerintahan Universitas Tamansiswa Palembang https://orcid.org/0000-0003-2178-8215
Bachtari Alam Hidayat Dosen Magister Ilmu Pemerintahan Universitas Tamansiswa Palembang
Rika Destiny Sinaga Dosen Magister Ilmu Pemerintahan Universitas Tamansiswa Palembang

Keywords:

Bureaucratic Behavior, Business Behavior, Online Single Submission (OSS), Investment

Abstract

Bureaucratic behavior in Indonesia is often criticized for being slow, convoluted, and lacking transparency, ultimately reducing investor interest at the regional level. Meanwhile, business actors frequently face challenges in understanding and utilizing the Online Single Submission (OSS) system, particularly due to limited socialization, low digital literacy, and mismatches between the system and practical needs. Ogan Ilir Regency, as a developing region in South Sumatra Province, holds significant investment potential. However, investment acceleration in the region remains suboptimal. This study aims to analyze the influence of bureaucratic behavior and business actor behavior in the implementation of the OSS system on investment acceleration in Ogan Ilir Regency. This study employed a descriptive quantitative approach. The independent variables were bureaucratic behavior (X1) and business actor behavior (X2), while the dependent variable was investment acceleration (Y). The sample was determined using total sampling, involving 50 respondents consisting of licensing bureaucrats, business actors who use OSS, local government officials, and IT staff. Data were collected using a questionnaire comprising 26 items, assessed with a 4-point Likert scale. Validity and reliability tests were conducted, and data were analyzed using multiple linear regression with the help of SPSS 25. The results indicate that both bureaucratic behavior and business actor behavior have a significant influence on investment acceleration in Ogan Ilir Regency. The findings affirm that the success of OSS in accelerating investment depends not only on technological infrastructure but also on human behavior. Small and medium enterprises (SMEs) still require special assistance and mentoring to boost their confidence in utilizing digital platforms and complying with regulations. With increasing adaptability of business actors to OSS, investment processes can be expedited, fostering local economic growth and creating a more competitive and inclusive business environment in Ogan Ilir.

Downloads

Download data is not yet available.

References

Bilita, R. S., Nurazmi, F., & Prasta, I. (2023). Implementasi Sistem Online Single Submission Risked Based Approach (OSS RBA) Di Kantor Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kota Tanjungpinang. CiDEA Journal, 2(2), 13–19. https://doi.org/10.56444/cideajournal.v2i2.1267

Dewi, S., & Harimurti, F. (2017). Pengaruh Pengawasan Internal, Sistem Akuntansi Keuangan Daerah Dan Pengelolaan Keuangan Daerah Terhadap Kinerja Keuangan Daerah Pemerintah Kabupaten Karanganyar (Survey Pada Dppkad Kabupaten Karanganyar). Eksplorasi, XXIX(2).

Duri, R., Hidayat, B. A., & Sinaga, R. D. (2024). Effectiveness of the Online Single Submission Risk- Based Approach (OSS RBA). Matra Pembaruan: Jurnal Inovasi Kebijakan, 8(2), 103–116.

Faidah, F., Rini, G. P., & Asri, V. I. (2020). Analisis Keputusan Investasi Pelaku UMKM di Kudus. Jurnal Unissula, 1–11.

Hadi, P. U. (2016). Kinerja, Prospek, dan Kebijakan Investasi di Indonesia. Analisis Kebijakan Pertanian, 8(2), 151. https://doi.org/10.21082/akp.v8n2.2010.151-165

Harahap, N. (2023). Online Single Submission-Risk Based Approach (OSS-RBA) System for Sekar Handycraft UMKM. Jurnal Hukum Dan Kemasyarakatan Al-Hikmah, 4(3), 1–10.

Kadir, A. (2012). Prinsip-prinsip Dasar Rasionalisasi Birokrasi Max Weber pada Organisasi Perangkat Daerah Kota Kendari Provinsi Sulawesi Tenggara. Elementary Education in India: Progress towards UEE, DISE 2010 - 11, 12–26. http%3A%2F%2Fwww.dise.in%2Fdownloads%2Fpublications%2Fpublications%25202010-11%2Fflash%2520statistics-2010-11.pdf

Mardhiyah, A. (2017). Peranan Analisis dan Risiko dalam Investasi. Jurnal Ekonomi Dan Bisnis Islam, 2(1), 1–17.

Milta, C. B., & Mayarni, M. (2023). Pelayanan Perizinan Melalui Sistem Online Single Submission Risk Based Approach (OSS-RBA) Pada Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Dan Tenaga Kerja Kabupaten Kuantan Singingi. Journal of Research and Development on Public Policy, 2(3), 19–25. https://doi.org/10.58684/jarvic.v2i3.71

Orywika, M. F. (2021). Pengaruh Penerapan Online Single Submission (Oss) Terhadap Perilaku Birokrasi Dan Pelaku Usaha Serta Dampaknya Bagi Percepatan Investasi Di Kabupaten Bangka Selatan Provinsi Kepulauan Bangka Belitung. Jurnal Adhikari, 1(2), 88–93. http://dx.doi.org/10.53968/ja.v1i2.31

Pebrianti, E. (2023). Penerapan Sistem Online Single Submission (OSS) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Bitung. Jurnal Administrasi Publik, IX(2).

Pratama, R. (2022). Faktor-Faktor yang Mempengaruhi Keputusan Investasi Industri Kecil dan Menengah di Kota Ternate. Judicious, 3(2), 200–207. https://doi.org/10.37010/jdc.v3i2.1077

Siswanto, A., Nisa, R., Ramadhani, S. W., & Rohimah, A. (2024). Optimalisasi Sistem Informasi Ketersediaan Perkembangan Harga Bahan Pokok ( SISKAPERBAPO ) Sebagai Media Informasi 9 Bahan Pokok Di Bondowoso. 2, 335–344.

Siti Alfaini Syarifah, & M. Ridwan. (2023). Transparansi Pelayanan Publik Terhadap Penyerapan Investasi Pada DPMPTSP Provinsi Sumatera Utara. Transformasi: Journal of Economics and Business Management, 2(4), 166–174. https://doi.org/10.56444/transformasi.v2i4.1156

Suwartana, I. K., Kasta, I. K., Wijaya, A., & Suryani, P. (2022). Kewenangan Pemerintah Daerah dalam Perizinan Pertanahan dengan Berlakunya UU Cipta Kerja. Jurnal Analogi Hukum, 4(3), 254–259. https://doi.org/10.22225/ah.4.3.2022.254-259

Syarif, M., Hartono, B., & Isnaini, I. (2023). Implementasi Sistem Online Single Submission Risk Basic Approach (OSS RBA) dalam Meningkatkan Kualitas Pelayanan Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Aceh Tamiang. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(4), 3102–3111. https://doi.org/10.34007/jehss.v5i4.1768

Waas, D. L. (2017). Kewenangan Pemerintah Daerah Di Bidang Pelayanan Perizinan Industri Dan Perdagangan Sebagai Bentuk Implementasi Otonomi Daerah Di Kabupaten Minahasa Tenggara. Lex Administratum, V(3), 53–54. https://doi.org/10.22225/ah.4.3.2022.254-259

Bureaucratic Behavior and Utilization of Online Single Submission (OSS) Technology: Efforts to Accelerate Investment in Developing Regions