Electronic ID Card Service Innovation Through the Temanggung Gandem Application During the COVID-19 Pandemic
DOI:
https://doi.org/10.35967/njip.v21i1.272Keywords:
Public Service Innovation, Temanggung Gandem Application, Covid-19 PandemicAbstract
The COVID-19 pandemic has forced the implementation of public services to be diverted online. The Temanggung Dindukcapil made the Temanggung Gandem Application as an online service innovation during the COVID-19 pandemic. This application has 13 types of services that can be accessed, one of which is the Electronic ID card service which is the focus of current research. The research method used is qualitative with a case study approach. Data collection techniques were carried out through interviews and documentation. The results of the study indicate that there is a novelty in the Electronic ID card service in this application, namely in the service system, type of service, and queuing system. The Electronic ID card service in this application also shows usefulness, as can be seen from the significant increase in the use of services during the pandemic. The Electronic ID card service in this application does not show any problem-solving criteria because, from the existing reviews, as many as 61.45% think this application cannot be a solution during the pandemic. The Electronic ID card service in this application shows that it is continuous with the addition of 2 types of service innovations every year. The Electronic ID card service in this application shows compatibility criteria because the basis for making this application is guided by regulations and planning such as the Minister of Home Affairs Regulation 7/2019, Regional Regulation 9/2019, strategic planning of Temanggung Civil Registry Office 2019-2023, Civil Registry Office Go Digital program.
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