Implementation of Sabdopalon (Sistem Administrasi Berita Data Deso dan Pelayanan Online) Digital Service Innovation in Jombang Regency
DOI:
https://doi.org/10.35967/njip.v22i2.574Keywords:
Public Service, E-Government, Sabdopalon InnovationAbstract
E-government is an effort to create good government management, including the creation of a digital service innovation, namely Sabdopalon, in Jombang Regency to improve the quality of services in villages. This article aims to determine the implementation of digital service innovation in Sabdopalon village in realizing e-government as well as the obstacles in its implementation. To find out, qualitative research methods were used with a descriptive type and data collection techniques including observation, interviews, and documentation. The analysis in this research uses elements of e-government success according to the Harvard JFK School of Government, namely Support, Capability, and Value. The research results show that the implementation of e-government through Sabdopalon's digital service innovation has not been implemented well. Even though there are legal guarantees from the local government, the infrastructure is not yet supportive enough and outreach is not comprehensive enough. The relationship with human resource capacity is still not optimal, but the budget is sufficient. In terms of value, it is good, that the existence of Sabdopalon makes it easier for people to get services, especially village administration correspondence. Obstacles encountered include a lack of human resources who understand IT well, many people do not know about the existence of Sabdopalon, and the uneven distribution of the internet network. Based on this, the local village government needs to optimize the implementation of Sabdopalon services through comprehensive socialization and provision of supporting infrastructure, as well as equal distribution of the internet network. so that the benefits of Sabdopalon services can be felt widely by the community.
Downloads
References
Asyikin, A. N., Fitri, R., & N, A. S. B. (2015). Pengukuran Tingkat Kesiapan Kantor Pemerintahan Desa dalam Penerapan Masterplan Teknologi Informasi dan Komunikasi (TIK) Perkantoran Desa Menggunakan Kerangka Kerja COBIT 4.1. Jurnal Poros Teknik, 7(2), 54–105. https://doi.org/10.31961/porosteknik.v7i2.215
Cuadrado-Ballesteros, B., Santis, S., & Bisogno, M. (2021). Public-sector Financial Management and E-government: The Role Played by Accounting Systems. International Journal of Public Administration, 45(8), 605–619. https://doi.org/10.1080/01900692.2020.1868506
Fadli, M. R. (2021). Memahami desain metode penelitian kualitatif. Humanika, 21(1), 33–54. https://doi.org/10.21831/hum.v21i1.38075
Farida, I., & Lestari, A. (2021). Implementation of E-Government as a Public Service Innovation in Indonesia. RUDN Journal of Public Administration, 8(1), 72–79. https://doi.org/10.22363/2312-8313-2021-8-1-72-79
Gallego-Álvarez, I., Rodríguez-Domínguez, L., & García-Sánchez, I. M. (2010). Are determining factors of municipal E-government common to a worldwide municipal view? An intra-country comparison. Government Information Quarterly, 27(4), 423–430. https://doi.org/10.1016/j.giq.2009.12.011
Haqq, M. F., & Umiyati, S. (2022). Efektivitas Program Layanan E-KLAMPID di Kecamatan Bulak Kota Surabaya. 1(2), 22–28.
Heri, H., Sandika, F., Apriliani, F., Ramadhan, G., & Adilah, H. (2021). Revolusi Industri 5.0 Dalam Perspektif Ekologi Administrasi Desa. Neo Politea, 2(1), 35–45. https://doi.org/10.53675/neopolitea.v2i1.291
Holle, E. S. (2011). Pelayanan Publik Melalui Electronic Government: Upaya Meminimalisir Praktek Maladministrasi Dalam Meningkatan Public Service. Sasi, 17(3), 21. https://doi.org/10.47268/sasi.v17i3.362
Indrajit, R. E. (2006). Electronic Government?: Konsep Pelayanan Public Berbasis Internet dan Teknologi Informasi. In APTIKOM.
Iza, I. N., Habibi, M. M., & Sukriono, D. (2022). Penerapan Prinsip Good Governance dalaml Pelayanan Publik di Desa Tempursari Kecamatan Tempursari Kabupaten Lumajang. Jurnal Civic Hukum, 7(1), 88–99. https://doi.org/https://doi.org/10.22219/jch.v7i1.21371
Karim, N., Hendriyaldi, & Rohayati, W. (2020). PUBLIKA?: Jurnal Ilmu Administrasi Publik Analisis Kepuasan Masyarakat Terhadap Pelayanan Melalui. PUBLIKA: Jurnal Ilmu Administrasi Publik, 6(2), 135–150. https://doi.org/10.25299/jiap.2020.vol6(2).5964
Klievink, B., Romijn, B. J., Cunningham, S., & de Bruijn, H. (2017). Big data in the public sector: Uncertainties and readiness. Information Systems Frontiers, 19(2), 267–283. https://doi.org/10.1007/s10796-016-9686-2
Kusumastuti, A., & Khoiron, A. M. (2019). Metode Penelitian Kualitatif. In Lembaga Pendidikan Sukarno Pressindo (LPSP).
Lenak, S. M. C., Sumampow, I., & Waworundeng, W. (2021). Efektivitas Pelayanan Publik Melalui Penerapan Electronic Government Di Dinas Pendidikan Kota Tomohon. Jurnal Governance, volume 1 N(1), 1–9. https://ejournal.unsrat.ac.id/index.php/governance/article/view/34301
Mansur, M., & Kasmawi, K. (2017). Pengembangan Sistem Database Terpadu Berbasis Web Untuk Penyediaan Layanan Informasi Website Desa. Jurnal Nasional Teknologi Dan Sistem Informasi, 3(1), 73–82. https://doi.org/10.25077/teknosi.v3i1.2017.73-82
Marande, Y. (2017). Kualitas Pelayanan Publik di Kantor Kelurahan Geangrejo Kecamatan Poso Kabupaten Poso. Jurnal Ilmiah Administratie, 8(73), 33–39.
Maryam, N. S. (2016). Mewujudkan Good Governance Melalui Pelayanan Publik. Jurnal Ilmu Politik Dan Komunikasi, Vi(1), 1–18. https://doi.org/https://doi.org/10.34010/jipsi.v6i1
Muliawaty, L., & Hendryawan, S. (2020). Peranan E-Government Dalam Pelayanan Publik (Studi Kasus: Mal Pelayanan Publik Kabupaten Sumedang). Kebijakan: Jurnal Ilmu Administrasi, 11(2), 101–112. https://doi.org/https://doi.org/10.23969/kebijakan.v11i2.2898
Nugraha, J. T. (2018). E-Government dan pelayanan publik e-Government di Pemerintah Kabupaten Sleman. Jurnal Komunikasi Dan Kajian Media, 2(1), 32–42. http://jurnal.untidar.ac.id/index.php/komunikasi/article/download/758/547
Patricia, E., Hayat, & Suyeno. (2023). PUBLIKA?: Implementasi E-Office Sabdopalon Jombang Sebagai Langkah Menuju Pemerintahan Digital. PUBLIKA: Jurnal Ilmu Administrasi Publik, 9(1), 77–89. https://doi.org/10.25299/jiap.2023.vol9(1).12085
Rachman, E. S., & Noviyanto, B. (2017). Pemanfaatan E-Government Pada Desa Wonokarto Untuk Meningkatkan Akurasi Dan Informasi Potensi Desa. Technology Acceptance Model, 8(1), 45–50.
Rachmatullah, N., & Purwani, F. (2022). Analisis Pentingnya Digitalisasi & Infrastruktur Teknologi Informasi Dalam Institusi Pemerintahan?: E-Government. Jurnal Fasilkom, 12(1), 14–19. https://doi.org/10.37859/jf.v12i1.3512
Rukayat, Y. (2017). Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Gamping. Jurnal Ilmiah Magister Ilmu Administrasi (JIMIA), 2, 56–65. http://eprints.uny.ac.id/17523/1/SKRIPSI FULL.pdf
Russo, C., Ghezzi, C. M., Fiamengo, G., & Benedetti, M. (2014). Benefits Sought by Citizens in Multichannel e-government Payment Services: Evidence from Italy. Procedia - Social and Behavioral Sciences, 109, 1261–1276. https://doi.org/10.1016/j.sbspro.2013.12.623
Saat, S., & Mania, S. (2020). Pengantar Metodologi Penelitian (2 (Edisi R). Pustaka Almaida. http://journal.um-surabaya.ac.id/index.php/JKM/article/view/2203
Sari, K. D. A., & Winarno, W. A. (2012). Implementasi E-Government Systemdalam Upaya Peningkatan Clean and Good Governance Di Indonesia. JEAM: Jurnal Ekonomi Akuntansi Dan Manajemen, XI(1), 1–19.
Satriyo, R. S. B., Kurniawan, B., & R. Asti Aulia. (2021). Implementasi Aplikasi PANGKAS (Gampang Ngurus Berkas) Pada Pelayanan Publik di Dinas Komunikasi dan Informatika Kota Tangerang. Jurnal Inovasi Dan Kreativitas (JIKa), 1(2), 126–139. https://doi.org/10.30656/jika.v1i2.4246
Syaputra, A. (2021). Aplikasi E-Kelurahan Untuk Peningkatan Pelayanan Administrasi dalam Mendukung Penerapan E-Government. MATRIK?: Jurnal Manajemen, Teknik Informatika Dan Rekayasa Komputer, 20(2), 379–388. https://doi.org/10.30812/matrik.v20i2.1180
Ulfa, C. R. M., & Rodiyah, I. (2021). Population Administration Service Innovation Through Kenduren Mas Program (Kendaraan Urun Rembuk Masyarakat) Pasuruan Regency. Indonesian Journal of Public Policy Review, 15, 1–12. https://doi.org/10.21070/ijppr.v15i0.1137
Utomo, S. C. (2022). Implementasi Aplikasi Klampid Sebagai Inovasi Disruptif Pelayanan Publik Kota Surabaya. Jurnal Inovasi Penelitian, 3(6), 6519–6524.
Zica, T. D., & Fanida, E. H. (2022). Inovasi Pelayanan Administrasi Kependudukan (Adminduk) Melalui Aplikasi Administrasi Kependudukan Cepat Akurat Terintegrasi (PANDU CAKTI) di Kantor Dispendukcapil Kabupaten Tulungagung. Publika, 10(2), 487–498. https://doi.org/https://doi.org/10.26740/publika.v10n2.p487-498
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Authos(s)
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.