Penguatan Partisipasi Publik melalui E-Demokrasi
Studi Kasus Tata Kelola Digital melalui Aplikasi PADUKO di Kota Padang Panjang
DOI:
https://doi.org/10.35967/njip.v24i2.886Kata Kunci:
E-demokrasi, Pemerintahan Digital, Partisipasi MasyarakatAbstrak
Perkembangan pesat teknologi informasi dan komunikasi telah memperluas peluang bagi pemerintah untuk mendorong tata kelola pemerintahan yang partisipatif, transparan, dan akuntabel melalui edemokrasi. Penelitian ini menganalisis implementasi aplikasi PADUKO (Pelayanan Administrasi Kependudukan Online) sebagai bentuk tata kelola digital dan e-demokrasi di Kota Padang Panjang. Penelitian ini menggunakan studi kasus evaluatif dengan pendekatan kualitatif. Data dikumpulkan melalui wawancara mendalam, observasi, dan analisis dokumen, serta divalidasi melalui triangulasi sumber dan diskusi kelompok terfokus (FGD). Hasil penelitian menunjukkan bahwa PADUKO meningkatkan transparansi layanan, akses informasi digital, partisipasi masyarakat, serta kolaborasi antarperangkat daerah dalam pelayanan administrasi kependudukan. Namun demikian, partisipasi masyarakat masih bersifat prosedural dan konsultatif, yang berada pada tingkat konsultasi dan peredaman (placation) dalam tangga partisipasi Arnstein. Tantangan seperti kesenjangan literasi digital, keterbatasan infrastruktur, dan rendahnya pemerataan kesadaran publik masih membatasi keterlibatan masyarakat yang bermakna. Penelitian ini menyimpulkan bahwa efektivitas inisiatif edemokrasi tidak hanya ditentukan oleh kesiapan teknologi, tetapi juga oleh dukungan kelembagaan dan keterlibatan aktif masyarakat untuk mencapai pemberdayaan warga yang substantif dalam tata kelola pemerintahan lokal.
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