The Quality in Electronic Services Jogja City Government
In Case E-KTP
DOI:
https://doi.org/10.35967/jipn.v18i2.7814Keywords:
e-service, Yogyakarta, Indonesia, political sciences, public policy, governance, quality serviceAbstract
This research aims to measure public service satisfaction through the electronic service in jogja city government.Tthis study is a qualitative research with descriptive analytic method. It also analyzest with normative theory as comparison. In this case, the research explore take of e-ktp, E-ktp has a profit for indonesian people who are as identity card, handle the country administration access and facilities easily, minimize dual population data, and there is no need to extend the card (for life). The jogja city government still has a lot of problem. Although 1900 society haven’t receive an E-ktp, then Jogja city government should prepare with 4.0 era in which all of system use elecetronic. The author analyze and think how to increase satisfication quality service through electronic system.
Downloads
References
Andriyas, H., & Herlangga Himawan, G. (2019). Analisa Persepsi Konsumen Atas Kualitas Pelayanan Elektronik Terhadap Niat Komplain Konsumen Massively Multiplayer Online Role-Playing Games, 11(2), 248–261. Retrieved from http://journal.maranatha.edu.
Anthopoulos, L., & Reddick, C. G. (n.d.). Smart City and Smart Government: Synonymous or Complementary? https://doi.org/10.1145/2872518.2888615.
Dhaou, S., 2018, I. R.-E.-C., & 2018, undefined. (n.d.). Global Challenge of Identity: Blockchain E-ID System for a Sustainable Development and Good Governance. Books.Google.Com. Retrieved from https://books.google.com/books?hl=en&lr=&id=NzVxDwAAQBAJ&oi=fnd&pg=PA199&dq=electronic+service+quality+of+electronic+identity&ots=sBojl31EFO&sig=_zm9BHlPKdMpl2DS5d3sSilAVfE.
Draper, T. (2017). American business and public policy: The politics of foreign trade. Retrieved from https://content.taylorfrancis.com/books/download?dac=C2017-0-50187-9&isbn=9781351315630&format=googlePreviewPdf.
Dunn, W. N., Columbus, B., New, I., San, Y., Upper, F., River, S., … Tokyo, T. (2012). Public Policy Analysis Fifth Edition. Retrieved from www.pearsonhighered.com.
Febry, M. (n.d.). Pelayanan Publik Melalui Electronic Government: Upaya Meminimalisir Praktek Maladministrasi Dalam Meningkatan Public Service.
Head, B., & Alford, J. (n.d.). Public policy reconsidered View project complex and wicked problems View project. https://doi.org/10.1177/0095399713481601.
Jiménez, C. E., Falcone, F., Solanas, A., Puyosa, H., Zoughbi, S., & González, F. (2016). Smart government: Opportunities and challenges in smart cities development. Civil and Environmental Engineering: Concepts, Methodologies, Tools, and Applications, 3, 1454–1472. https://doi.org/10.4018/978-1-4666-9619-8.ch066.
Partisipasi Masyarakat, P., Kebijakan Publik dan Pengetahuan Anggota Dewan terhadap Pengawasan Anggaran Pendapatan Belanja Daerah Fajarsyah Putra, T., Saputra, M., Studi Magister Akuntansi Fakultas Ekonomi dan Bisnis Universitas Syiah Kuala, P., & Akuntansi Fakultas Ekonomi dan Bisnis Universitas Syiah Kuala, J. (2017). (No Title) (Vol. 10). Retrieved from http://jurnal.unsyiah.ac.id/tra
Ramdhani, A., Muhammad, ;, & Ramdhani, A. (n.d.). Konsep Umum Pelaksanaan Kebijakan Publik. Retrieved from www.jurnal.uniga.ac.id
Reforgiato Recupero, D., Castronovo, M., Consoli, S., Costanzo, T., Gangemi, A., Grasso, L., … Spampinato, E. (n.d.). An innovative, open, cloud, interoperable citizen engagement platform for smart government and users’ interaction. Retrieved from http://www.ubmfuturecities.com/author.asp?section_id=234&doc_id=526607.
Setyowati, K. (2016). Quality of Electronic Identity Card Service by Demographic and Civil Registration Service in Indonesia. The Impact of Information Technology on Social and Political Dynamics, 2017. https://doi.org/10.18502/kss.v2i4.898.
Smith, K. (2018). The public policy theory primer. Retrieved from https://content.taylorfrancis.com/books/download?dac=C2017-0-75879-5&isbn=9780429962905&format=googlePreviewPdf.
waltungs, J. V. L.-I. vernetztes R. Ver, & 2016, undefined. (n.d.). Smart Government. Zorde.Com. Retrieved from https://www.zorde.com/IoE/Perth-Smart-Government-Insight-IoT-ENV2.pdf.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2019 Penulis

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.