Hafid Risalbi H, Cikusin Y, Hayat H. The Responsiveness of Public Service Department of Transportation Malang City to The High Level of Public Complaints. Nakh. J. I. P. [Internet]. 2021Jun.30 [cited 2023Jun.4];20(1):93-105. Available from: https://nakhoda.ejournal.unri.ac.id/index.php/njip/article/view/135