HAFID RISALBI, H.; CIKUSIN, Y.; HAYAT, H. The Responsiveness of Public Service Department of Transportation Malang City to The High Level of Public Complaints. Nakhoda: Jurnal Ilmu Pemerintahan, [S. l.], v. 20, n. 1, p. 93-105, 2021. DOI: 10.35967/njip.v20i1.135. Disponível em: https://nakhoda.ejournal.unri.ac.id/index.php/njip/article/view/135. Acesso em: 4 jun. 2023.